This meant that customers had to wait in line to speak to a representative, and the representative had to manually enter customer information into a system. This process was time-consuming and inefficient, and it often resulted in customers feeling frustrated and dissatisfied. Today, casinos are leveraging technology to provide more personalized customer service. For example, many casinos now use automated chatbots to answer customer inquiries. These chatbots are programmed to understand customer questions and provide accurate answers in a timely manner. This eliminates the need for customers to wait in line and allows them to get the information they need...